We understand that creating custom products online may be a new concept for some. With that in mind, we've rigorously tested our fulfillment systems and found the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but we are changing that: We deliver high-quality customized products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created on our site, if the goods are defective, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Ramco Lifestyles before returning any goods to ensure that your return is handled quickly and accurately.
To return a Lifestyles by Ramco product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at Customer Support and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 15 days of receipt of purchase.
Returns for exchange or store credit: must be made within 15 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
Lifestyles by Ramco - Returns
P.O. Box 1278
Concord, North Carolina 28026
United States
RETURN POLICY
We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. All claims must be filed within 10 days of receiving the order.
CUSTOM ORDERS:
Unless there is a manufacturing error or product defect all personalized or custom items cannot be accepted for return. If we are at fault a replacement of the product will be sent to you within 2 weeks of our receipt of the defective product. Returns cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense.
If you have a claim please email us orders@ramcolifestyles.com along with your order number. Also, please include pictures of said damage.
PROOFS:
If you use our online designer your proof is what you see on the screen. For our customers who prefer for us to create the collages you will receive a proof via email. Once you approve your proof no further changes can be made since your order immediately goes into production.
Unless your product differs from the proof that you approved, Lifestyles by Ramco, is not liable for any claims that the product is not acceptable outside of factory of defects.
If you would like images to be retouched (lightened, converted to black and white, etc.) please note this. Otherwise, we do not automatically retouch art unless customer specifies.
SHIPPING AND DELIVERY ISSUES
During our busy holiday season we try our best to guarantee your gifts will arrive on time. However, due to high demand and volume, along with other unexpected circumstances there may be a slight delay in the delivery of your order.
Our cutoff date for guaranteed Christmas delivery is December 14th. However, we do have other options available such as 2-Day and Overnight Shipping at additional cost of course. If we miss the guaranteed delivery date after we confirm that your package has not arrived we will refund your shipping and handling fees.
Please understand that refunds cannot be issued if the delivery of your order was delayed due to circumstances beyond our control; i.e. adverse weather conditions, Internal issues with the Carrier, or other uncontrollable circumstances.
If you have any questions regarding the above policies, please feel free to contact customer service at orders@ramcolifestyles.com
